Individuals have the right to file a grievance about a staff member, services, violation of individual rights, and/or other concerns regarding Center for Life Resources or its Community Partners. Center for Life Resources considers all complaints in a serious manner, making every attempt to resolve the issue thoughtfully, objectively and without bias.

• If an individual and the immediate staff are unable to resolve a complaint, the staff will refer the individual to the appropriate Program Supervisor. If the Program Supervisor is unable to resolve the issue then the Client Rights Protection Officer will step in to assist. The Client Rights Protection Officer is the client advocate and liaison to Center for Life Resources.

Client Rights Protection Officer

Faith A. Duncan
PO BOX 250
Brownwood, Texas 76804

Office: 325-646-9574 ext. 249 (M-F 8-5)
Fax: 325-646-7590
Email: faith.duncan@cflr.us

• The Program Supervisor, Client Rights Protection Officer, and/or the complainant may call a meeting of all concerned parties to resolve the problem. If so, the Program Supervisor will arrange such a meeting, document the results, and have all acknowledge participation.

• If the complainant remains dissatisfied, the individual may take their complaint to:

Ombudsman for Behavioral Health (Client Rights)

Toll Free: 800-252-8154
Relay Texas: 800-676-3777