CLERK II POS#2002

CLERK II

Overview:

Are you passionate about helping others achieve goals that may seem out of reach? Are you seeking a challenging yet deeply rewarding career where your primary focus is on enhancing the quality of life for individuals and families? If so, we have an exceptional opportunity for a dedicated CLERK to join our team.

At Center for Life Resources, we put family first and are committed to making a meaningful difference in the lives of those we serve. This is your chance to be part of a compassionate, mission-driven team and begin building a fulfilling and impactful career.

Details:

Working Dept: Adult Mental Health

Full time

Position: 2002

Salary: $10.78-$12.50 per hour; DOEEQ

Benefits:

Full time employees will enjoy a competitive benefits package with options for you and your family including:

· Paid Time Off—beginning at 16 hours per month

· Paid Holidays—13 per calendar year

· 401(a)—12% of salary

· 457 Employee paid

· Health Insurance—company paid

· Life Insurance—company paid

· Vision Insurance

· Dental Insurance

· Aflac Insurance

· Flexible Spending Account

Essential Duties and Responsibilities:

Duties may vary based on specific program and position, and may include but are not limited to the following:

· Maintain consumer files, including data entry and the creation, organization, and maintenance of primary and secondary files.

· Work independently while exercising sound judgment and critical thinking skills.

· Communicate professionally and effectively with consumers, staff, community partners, and members of the public.

· Create and maintain a welcoming, respectful, and customer-service-oriented environment for consumers, staff, and visitors.

· Assist consumers with scheduling, confirming, and rescheduling appointments with assigned case managers, service providers, and other agency staff.

· Review consumer records, reports, and tracking systems to identify upcoming or overdue paperwork requirements and assist in ensuring required consents, releases, and administrative documents remain current.

· Assist with the completion, collection, organization, and filing of non-QMHP documentation in accordance with agency policies and procedures.

· Contact consumers by phone, text, mail, or other approved methods to remind them of upcoming appointments and paperwork requirements.

· Assist consumers with completing basic administrative forms that do not require a QMHP or licensed professional.

· Coordinate with case managers and other staff to facilitate timely follow-up appointments and continuity of care.

· Maintain accurate records of contacts, appointment scheduling activities, transportation services, and completed administrative tasks.

· Provide transportation assistance to consumers as needed, including transporting consumers to and from appointments, community resources, and other approved destinations.

· Operate agency vehicles safely and responsibly while following all traffic laws and agency policies.

· Maintain a valid driver's license and an acceptable driving record.

· Demonstrate punctuality and reliability by arriving on time for work, appointments, transportation services, and assigned duties.

· Exercise sound judgment, professionalism, and confidentiality when interacting with consumers, families, staff, and community partners.

· Perform other duties as assigned to support agency operations and consumer services.

Competencies

The competencies listed below are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of this position:

· Self-motivated with the ability to work independently and take initiative.

· Strong organizational and time management skills.

· Excellent verbal and written communication skills in the English language.

· Ability to collaborate effectively with diverse individuals, interdisciplinary teams, and systems.

· Proficient in accurately and objectively recording data and documentation.

· Proficient in the use of computers using Microsoft Word and Excel.

· Ability to manage multiple schedules, deadlines, and priorities.

· Ability to maintain confidentiality and handle sensitive consumer information in accordance with agency policies and HIPAA requirements.

· Excellent attendance and punctuality record.

· Safe driving history and ability to transport consumers.

· Comfortable working independently with minimal supervision.

· Experience in customer service, healthcare, social services, case management support, or office administration preferred.

Education and Experience:

· High school diploma or GED required.

· Experience in behavioral health, healthcare, social services, customer service, or office administration preferred.

· Thorough background in filing strongly desired.

Certifications, Licenses, and Registrations:

· Valid Driver’s License required






Ref: 06012026